Terms & Conditions

No Return, No Exchange Policy

This Agreement sets out the terms and conditions under which the Customer (You) purchase products online from Petit Bowl. Please read the following terms and conditions before ordering.

Petit Bowl reserves the rights to:

1. Modify or withdraw, temporarily or permanently, this website (or part thereof) without giving any notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
2. Change the Terms and Conditions from time to time without prior notice to you. It will be your responsibility to check regularly to determine whether the Conditions have been changed.

After placing an order:

1. Petit Bowl will send you an order acknowledgment listing the products you have ordered.
2. Order acceptance and the completion of the contract between Petit Bowl and you will take place upon accepting the order acknowledgment unless we have notified you otherwise. 

Non-acceptance of an order may result in one of the following:

1. The product you ordered is unavailable from stock.
2. Petit Bowl's inability to obtain authorization for your payment.
3. The identification of a pricing or product description error.

Delivery

1. We outsource some of our deliveries. Your food items are kept frozen when it is delivered to your doorstep. A delivery charge of $15 - $25 is payable to us. The charges are by your type of delivery service requested. Free delivery will be provided for purchases worth $200 and above.

Cancellation / Returns

1. Petit Bowl is sorry to advise that we do not accept cancellations. Items purchased cannot be exchanged, return, or refunded unless the item has been delivered in a damaged condition. If you receive a damaged good, please inform us within 24 hours of receiving the goods. Once notified of the damaged good, Petit Bowl will arrange for the return of the damaged item. The damaged item will be replaced as soon as possible with the next delivery to your zone subject to availability of stock.

Pricing

1. Petit Bowl reserves the right to change product prices without prior notice to you.

Products

1. Are priced according to the weight stated on the website, however, due to the unique nature of some products, the actual weight may vary slightly. However, be assured that you will be charged the actual weight of the product.

Minimum spend requirement

1. There is no minimum spend requirement. However, a higher delivery charge will apply. 

Privacy Policy

1. Petit Bowl will keep your personal information confidential. When you shop on this website, Petit Bowl requires you to input personal information such as your name, email address, delivery address, telephone number, product selections, credit card or other payment information, and a password. We may also collect, and our third-party providers of advertisements may collect information about where you are on the internet including but not limited to IP address, domain types, and browser type. This information may be collected even if you do not register with us.

Petit Bowl will only use your information for the following purpose:

1. Processing your orders
2. For statistical purposes to improve this website and its services to you
3. To administer this website
4. If you consent, to notify you of products or special offers. You agree that Petit Bowl would be able to contact you for any of the above purposes whether by telephone or email.

Limitation of Liability

1. Petit Bowl website provided by Petit Bowl Pte Ltd without any warranties or guarantees. Petit Bowl will not bear the risks associated with your use of the Internet, including but not limited to computer viruses, uploading, and downloading of data. Petit Bowl tries to ensure that material included on the website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.
2. Petit Bowl does not assume any representation by any manufacturer/distributor/supplier of any Products which are offered for sale on the website.  Any damage, loss, or injury arising directly or indirectly under the law shall be limited to the extent of the price of the Product in question.  Petit Bowl does not warrant to you any goods purchased on the website any fitness or suitability for any purposes and shall not be liable for any direct or indirect losses, damages, or consequential losses which may be suffered by you or any third party arising from the use or consumption of the Product purchased.  Petit Bowl will not be responsible for any errors or omissions or for the results obtained from the use of such information or for technical problems you may experience with the Petit Bowl site. If Petit Bowl is informed of any inaccuracies in the material on the site, Petit Bowl will attempt to correct the inaccuracies as soon as we reasonably can.

Intellectual Property

1. The content of the Petit Bowl website is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of the Petit Bowl website on a computer screen, store such content in electronic form on disk or print a copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Petit Bowl website without written permission from Petit Bowl.

Force Measures

1. The content of the Petit Bowl website is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of the Petit Bowl website on a computer screen, store such content in electronic form on disk or print a copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Petit Bowl website without written permission from Petit Bowl.
2. Petit Bowl requires payment in advance via the online shop for either delivery or pickup. 
3. Petit Bowl shall not be liable for any failure to perform its obligations where such failure is as a result of acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disasters), any law, war, invasion, an act of foreign enemies, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

It is the customer’s responsibility to read carefully before ordering and we sincerely hope that you are completely satisfied with the items that you have purchased. Please purchase if you agree to the above terms & conditions. Thank You.

Kindly contact us at customerservice@petitbowl.com or call our customer service hotline at +65 8660 4155 if you have any questions or doubts.